Return an item
If you’re unhappy with your purchase for any reason within 30 days of receiving your products, we are more than happy to arrange the return of your products in line with our terms and conditions
Please contact our customer services team on +65 6865 3433
When requesting a return, please take into account the following:
- It is your responsibility to make sure the items are securely packaged, clearly labelled and transported in accordance with all applicable laws and regulations.
- Please make sure the items are replaced in their original packaging, unused and in a condition which will enable them to be immediately fit for re-sale.
- For terms and conditions, please see Section 12 of the ‘Cancellations and Returns’ in our conditions of sale.
- RS does not accept the return of certain items. Please click here to find out more.
- 20% restocking fee for goods change of mind
Products that can’t be returned
RS is not able to accept the return of certain items
- Calibrated products
- Production packaging products
- Extended range products
- Specially manufactured products
- Hazardous materials
In addition, RS will not accept returned ESD sensitive devices where the integrity of the original RS ESD shielding packaging has been compromised e.g. the bag has been opened and resealed or multiple bags have been stapled together.
For further information, please contact our Customer Services Team or learn more on how to return a product: